Terms of Service Agreement
Last updated: May 11, 2016.
1. Our Designs
a. Platform Purpose – Ramanez Design provides an online platform that assists to create and manage various design assets. Users can use Ramanez Design service to create and customize their own logo or website and other branded items products, such as “branding packages”, “logos”, “brand guidelines”, “letterheads” , website” and “business cards” (collectively, the “End Products” or “ByProducts”).
b. Paid Designs & Services –In order to gain access to certain tools and Services, such as, but not limited to, creating, downloading and/or usinge your End Products outside of the Site, whether for commercial or personal use, you must pay the Fee stated on the Site. You may not use any of Ramanez Design End Products outside of the Site, whether for commercial or personal use, without paying all applicable and respective Fees in advance. This includes both digital and physical use of the End Products. Please carefully review Section 4 below for additional information.
c. Unpaid Designs-Throughout the process of design, Ramanez Design may show the User different designs and/or design concepts, however the User has no right or license to use or copy any of the designs other than the final one you paid for. This final design will be shown and available for download in the User’s Account. Throughout the process Ramanez Design will also make use of certain symbols, colors, fonts and other design elements (collectively known as “Design Resources”) that may or may not be used to design the user’s End Product. You may not use any of these Design Resources individually.
e. Third Party Design Resources – You may use purchased End Products outside of the Site, whether for commercial or personal purposes. Prior to creating and using any End Product, Ramanez Design highly recommends you to perform due diligence to determine that the use of the Design Resources is free of any adverse claims and is not subject to any third party rights. Ramanez Design may also use symbols provided by The Noun Project, a third party content provider that obtains the symbols from other third party contributors. All use of these Symbols is AT YOUR OWN RISK. You shall abide by all copyright notices, trademark rules, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sub-license, rent, lend, assign, gift, sell or otherwise transfer or distribute for any purposes whatsoever any portion of the Design Resources not owned by you: (i) without the express prior written consent of the respective owners or (ii) in any way that violates any third party right. You acknowledge that some fonts and symbols used during the Design Process might have been licensed from a third party provider. Under no circumstances will Ramanez Design be liable in any way for any Design Resources, including, but not limited to, for any loss or damage of any kind incurred as a result of the use of any Materials or any part thereof. You agree that you must evaluate, and bear all risks associated with, the use of any Design Resources, including, without limitation, the existence of any third party rights that may exist in such resources.
f. Use of Ramanez Design Branding and Design – All of Ramanez Design designs that appear throughout the Design Process, as well as trademarks and service marks, logos, slogans and taglines, are the property of Ramanez Design. Except as otherwise specifically provided herein, nothing should be construed as granting any license or right to use any trademarks, service marks, logos, slogans or taglines displayed on the Site which are the property of Ramanez Design (the “Materials”). Any use of the Materials for any purpose other than as specifically permitted herein or without our prior consent or the prior written consent of our licensors, as applicable, is expressly prohibited. We reserve all rights not expressly granted in this Agreement.
2. Accessing your account
a. Account Access – During the Design Process, we will provide you with an access credentials to a personal account on the Site (the “Account”), thereby allowing you access to the designs using one computer at a time through the Site.
b. Account Information – You agree to fully and accurately provide the information requested by us when setting up your Account and to regularly update such information. Your failure to do so may result in the cancellation of your Account and loss of previously purchased End Products and/or future Services. You further agree (a) not to provide User IDs to anyone who is not your employee, and (b) to ensure that all individuals permitted to use the User IDs are aware of and have agreed in writing to comply with the terms of this Agreement.
c. Product Information Throughout the Design Process you will be providing information to better create your End Product, and you are legally responsible for all information that is used to create your End Product. Ramanez Design is not responsible for the content you provide neither as to the End Product nor as to the Account. You are solely responsible for the accuracy and appropriateness of all data and content of your End Products, logos and brands; including name, taglines and details. Ramanez Design will not be held responsible for inaccurate information and any potential damages caused by such inaccuracies. You further understand that Ramanez Design may not maintain copies of files featuring these designs and may decline at any stage a request to change information.
d. Hosting – You hereby grant Ramanez Design a worldwide, royalty-free, non-exclusive license to host the designs created and warrant that you have all the rights necessary to grant us such license. You are responsible for any content and/or End Products that may be lost or unrecoverable through your use of the Services. You are encouraged to back up your End Products regularly and frequently.
3. User responsibilities
a. Legality of Activity – You accept your sole responsibility for all of your activities using our Site, including content you submit or share via Ramanez Design Process. You will not use our Services for any illegal purpose. You are responsible for ensuring you do not violate the laws of your jurisdiction, including but not limited to copyright, IP, trademark, design patent and related laws. Ramanez Design may determine in its sole discretion whether or not an Account is in violation of any of its policies. Violation of any of these policies may result in User information tracking with such information being stored to identify the offending user. Offending User may be permanently restricted from holding an account or using the Services. If Ramanez Design reasonably determines that your Account is being used for illegal or fraudulent activity, then your Account may be immediately terminated. We may also report you to law enforcement officials in the appropriate jurisdictions.
b. General – In addition, you agree to all of the following:
1. You hereby confirm that you are at least 18 years of age and will not use Ramanez Design Service or End Products for any unlawful purposes or to conduct any unlawful acts, including fraud, embezzlement, money laundering or to impersonate another person.
2. You will not access the Services through automated fashions or use the Services if you are located in a country embargoed by the U.S., or are on the U.S. Treasury Department’s list of Specially Designated Nationals.
3. You will not imply or claim that you are affiliated with or endorsed by Ramanez Design without our express written permission.
4. You will not access the Services or the Account by any means other than through the interfaces provided by Ramanez Design and you will not attempt to or actually override or sabotage our security. In addition you will not attempt or engage in any action that directly or indirectly interferes with the proper working of or places an unreasonable load on Ramanez Design infrastructure.
5. You agree that Ramanez Design shall not be responsible for any loss or damage of any sort, directly or indirectly, incurred as a result of using or clicking any third party links appearing on our Site.
6.You will not create End Products using Ramanez Design that are: pornographic, sexually explicit, violent, reasonably likely to cause harm, or that could be reasonably considered as slanderous or libelous.
4. Fees and Taxes
a. General – Certain Ramanez Design Services may be subject to payment of fees, one-time or subscription, as determined by Ramanez Design in its sole discretion and notified in relation to such Services (“Fee(s)” or “Paid Tool(s)”). If you wish to use these Paid Tools, or use any of Ramanez DesignEnd Products outside of the Site, whether for commercial or personal use, you are required to pay all applicable and respective Fees in advance. If you purchase any Services or End Products that we offer for a Fee, you agree to Ramanez Design or our third party service providers, storing and updating your payment card information. You expressly agree that we are authorized to charge you (i) the stated Fee, (ii) any other Fees for Services you may purchase, and (iii) any applicable taxes in connection with your use of the Services to the payment card you provide and to reimburse us for all collection costs and interest for any overdue amounts.
b. Fee Changes – You understand that additional services or End Products that may be introduced in the future may be subject to additional fees. You further acknowledge and approve that Ramanez Design reserves the right to change its Fees at any time, at its sole discretion, upon notice to you if such change affect an existing subscription you own. If you received a discount for a subscription fee, or any other promotional offer for a subscription fee, Ramanez Design shall have the right to renew your subscription automatically and without notice at the full applicable Fee.
c. One Time Fee & Refunds – One time End Product fees are non-refundable. If a User has reason to believe that he/she/it was charged on error he/she/it may provide a written notice to our Customer Support and request to cancel his/her/its Fee. When eligible, Fee cancellation can be performed by Customer Support only up to a period of 7 days from the Fee payment date, and only if the End Products associated with the Fee have not been downloaded or used outside of the Site, whether for commercial or personal use (“One Time Fee Refund Period”). We will not cancel Fees after that time or after an End Product has been downloaded or used outside of the Ramanez DesignSite. Eligibility to cancel a Fee will be assessed by our Customer Support team based on a number of factors, including, without limitation, violations to our Terms of Service and improper usage of the Ramanez Design platform.
d. Subscription Fee & Refunds – If you are dissatisfied with any Ramanez Design Service subject to a Subscription Fees, whether monthly or annual, you may cancel your subscription and provide our Support team with a written request for a refund within Seven (7) days of having paid the initial Fee (“Subscription Refund Period”) as long as no design files created using the Service have been downloaded or used outside the platform prior. If you are a customer residing in a jurisdiction that requires a different Refund Period, we will be happy to accommodate these requirements in accordance with applicable laws. If Ramanez Design customer support team receives the refund notice during the Subscription Refund Period, you will be refunded with the amount you paid for the Service and Ramanez Design will cancel these Services accordingly. After the Subscription Refund Period, the Fees paid by you are non-refundable and non-cancellable. In addition, if we find that an End Products associated with the Fee has already been downloaded or used outside of the Site, whether for commercial or personal use, and/or that the notice of cancellation has been given in bad faith or in an illegitimate attempt to avoid payment for services actually received and used, we reserve our right to charge the User who provided such notice for any Ramanez Design Services actually received, as permitted by law.
e. Taxes and Currencies – All Fees on the Ramanez Design Platform shall be deemed to be in U.S. Dollars, except when and as specifically stated otherwise in writing by Ramanez Design. You have full and sole responsibility for all taxes and fees of any nature associated with our fees and services, including any sales tax related to the purchase or sale of Service and/or the End Products. When buying Services and/or End Products, it is your responsibility to decide whether or not sales taxes apply to a sale and to collect, report and remit the correct amounts to the appropriate authority. Ramanez Design shall not be liable for any taxes or other fees to be paid in accordance with or related to the Service and/or End Products. Any tools provided in connection with the Services indicating estimated taxes due are for illustration purposes only. You take full responsibility for all taxes and fees of any nature associated with the Services, including any sales tax related to the purchase or sale of Service and/or the End Products. Ramanez Design may be required to collect Value Added Tax of the European Union (“EU VAT”) from non-taxable EU customers, therefore, EU VAT shall be charged to these customers on top of our Fees if applicable.
f. Subscription Renewals – In order to make sure that you will not experience interruption or trouble in Ramanez Design subscription services due to cancellation lapse of any subscription period, Ramanez Design will try to automatically renew all applicable Subscription Service before it might expires for a renewal period that is equal in time to the original subscription period and/or the updated renewal period we had on file for you, for such Service, annual or monthly, and automatically charge and collect you the applicable Fees using the payment method you have on file with Ramanez Design (“Renewal Period”). In order to insure no interruptions or loss of services, Ramanez Design reserves the right (but will not be obligated) to collect and charge for the upcoming renewal period up to one (1) week prior to such Renewal Period commences. In the event that Ramanez Design fails to collect the Fees owed by the User, we may in our sole and absolute discretion (but shall not be obligated to) try and recollect at a later time, or/and block or cancel your User Account, with no further notice. Without derogating any of the foregoing,, The User shall be solely responsible to ensure a successful renewal of the Ramanez Design Services they use. Accordingly, the User shall hold the sole for any discontinuation of any Ramanez Design Services previously purchased by them, including due to a cancellation and/or failure to collect the applicable Fees, or due to any Ramanez DesignServices not being under our automatic subscription renewals feature. The User acknowledges and agrees that they shall not have any claims and/or demands against Ramanez Design with relation to a discontinuation of any Ramanez Design Services or Third Party Services associated with Ramanez Design, for whatever reason.
g. Chargebacks – If the User decides to contact his or her bank or credit company, or reject the charge of the payable Fees (“Chargeback”), the action shall be considered a breach of the User fee payment obligations, and their use of the Ramanez Design Services may be automatically suspended and/or terminated. In such case, Ramanez Design reserves the right to block the User Account without any option to repurchase or re-use it, and any end files and/or data contained in such User Account, including any unfinalized or finalized Designs. Access to the User account shall not be regranted until the User pays any applicable owed Fees in full. If the User has any questions or concerns regarding a fee payment collection or attempt made by Ramanez Design, we encourage you to first contact Ramanez Design Customer Support team before filing a Chargeback. Ramanez Design reserves its right to dispute any Chargeback received, and provide the relevant credit company, financial institution or bank with any information proving that the User is responsible for the Chargeback and did authorize the transaction to Ramanez Design.
g. Design Vouchers- From time to time, and at its own discretion, Ramanez Design might offer Design Vouchers for sale (“Design Vouchers”). Such Vouchers allow the Customer to purchase End Products or Services for a discounted price (“Design Vouchers Redemption”). Such Design Vouchers might also include an expiration date that would allow the Customer to utilize them after the date they were initially purchased (“Design Vouchers Expiration Date”). Design Vouchers will not be redeemable after the Design Vouchers Expiration Date and Ramanez Design will not offer a Refund for any Unused Design Vouchers after the Design Vouchers Expiration Date. All Vouchers fees are non-refundable. If a User has reason to believe that he/she/it was charged on error he/she/it may provide a written notice to our Customer Support and request to cancel his/her/its Fee. When eligible, Fee cancellation can be performed by Customer Support only up to a period of 7 days from the Fee payment date, and only if the End Products associated with the Fee have not been downloaded or used outside of the Site, whether for commercial or personal use (“One Time Fee Refund Period”). We will not cancel Fees after that time or after an End Product has been downloaded or used outside of the Ramanez Design Site. Eligibility to cancel a Fee will be assessed by our Customer Support team based on a number of factors, including, without limitation, violations to our Terms of Service and improper usage of the Ramanez Design platform. When utilizing a Design Vouchers after the date it was initially Purchased, the Customer acknowledges that the contents and names of End Products, Bundles, and Services may change over time and may not match the ones originally offered. In such instances the Customer is encouraged to contact Ramanez Design. Ramanez Design, at its discretion in accordance with its TOS, will supply the Customer with an End Product or Service of similar retail value or offer a refund.
5. Termination Policy
a. Cancellation by Ramanez Design – These Terms Of Service will remain in full force and effect at any time while you use Ramanez Design Platform or our Services or End Products. We may suspend or terminate your rights to use our Services (including the Account and End Products) at any time at our sole and absolute discretion,, including, without limitation, for any use of the Site or Services in violation of this Agreement. You understand that any termination of your Account may involve deletion of your Account, all information related thereof and the End Products associated therewith from our live databases.
b. Cancellation by User – You may decide to stop and request to cancel your Subscription Services at any point in time. The effective date and time for this cancellation will commence the moment you have issued the cancellation request. The effective date for cancellation of Subscription Fee shall be at the next Renewal Period. Such subscription will be canceled only upon the expiration of the respective period for which you have already made payment for. Please know that as Ramanez Design cancellation process may take some time, in order to avoid your next respective charge, your cancellation request should be made at least ten (10) business days before to the expiration of the then-current Subscription period.
a. Disputes – Any formation or interpretation of this Agreement and any disputes arising from it will be governed by the substantive and procedural laws of the State of Indonesia. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Indonesia, and you hereby submit to the personal jurisdiction of such courts.
b. Indemnification – You hereby agree to indemnify, defend and hold harmless Ramanez Design and each of its respective officers, directors, employees, agents, affiliates, subsidiaries, successors and assigns from and against any claims, actions, suits, proceedings, losses, liabilities, judgments, settlement amounts, costs and expenses arising out of or relating to your use of the Ramanez Design Services, End Products, designs or Site, including, without limitation, all claims relating to your use of your Account, logo, branding kit or Design Resources.
c. Changes to this agreement – We might, from time to time, modify parts of this Agreement. In such case, we will release a notice on our Site or send an email to our registered Users. Since such notices might many times be overlooked, we encourage you to frequently check this page for any changes. Your continued use of or access to the Services following the posting of any changes to this Agreement constitutes acceptance of those changes.
e. Misc. – If we do not enforce any part of this Agreement, it will not be considered a waiver and if any portion of this Agreement is found to be unenforceable, the remaining portion will remain in full force and effect.
7. LIMITATION OF LIABILITY AND WARRANTY DISCLAIMER
OUR SITE, DESIGN RESOURCES, END PRODUCTS, SERVICES AND MATERIALS, AND/OR ANY OTHER CONTENT OR PRODUCT, ARE PROVIDED “AS IS,” “AS AVAILABLE,” “WITH ALL FAULTS” AND WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. YOU AGREE THAT YOUR USE OF Ramanez Design SITE AND SERVICES SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, Ramanez Design, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF. Ramanez Design MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER REGARDING THE ACCURACY OF CONTENT OR DESIGNS. ERRORS, MISTAKES, OR INACCURACIES OF CONTENT PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SERVICES AND SITE WILL NOT, IN ANY EVENT, DIRECTLY OR INDIRECTLY BE HELD AGAINST Ramanez Design, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS. Ramanez Design WILL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR OTHER INFORMATION STORED THEREIN. WE SHALL NOT BE HELD ACCOUNTABLE FOR ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SITE, AS WELL AS ANY BUGS, VIRUSES, TROJAN HORSES THAT MAY BE TRANSMITTED TO OR THROUGH OUR SITE BY ANY THIRD PARTY, AND FOR ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE Ramanez Design PLATFORM. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. YOU SPECIFICALLY ACKNOWLEDGE THAT Ramanez Design IS NOT LIABLE FOR USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH THE USER. Ramanez Design WILL NOT BE IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. Ramanez Design WILL NOT BEAR ANY SECURITY RISKS REGARDING BREACH OR DAMAGE TO ANY USER CONTENT. Ramanez Design DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY USING OUR BRANDS OR ANY HYPERLINKED WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE DO NOT MAKE ANY REPRESENTATIONS THAT THE OUR WEBSITE IS APPROPRIATE OR AVAILABLE FOR USE IN ALL LOCATIONS. THOSE WHO ACCESS OR USE THE Ramanez Design SITE FROM JURISDICTIONS PROHIBITING SUCH USE, DO SO AT THEIR OWN VOLITION AND ARE RESPONSIBLE FOR COMPLIANCE WITH THE LOCAL LAW. NEITHER Ramanez Design NOR ITS THIRD PARTY CONTENT PROVIDER ARE LIABLE FOR ANY PUNITIVE, EXEMPLARY, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR COMPUTER OR OTHERWISE) ARISING FROM OR IN CONNECTION WITH USE OF Ramanez Design (INCLUDING THE USE OF THE BRANDING PRODUCTS AND LOGOS). YOUR SOLE AND EXCLUSIVE REMEDY IS TO CEASE USING THE SITE, THE SERVICES AND OUR DESIGNS.
8. Customer Support
For any questions regarding these Terms Of Service, feel free to contact our customer service.